FAQ

Why aren't older animals free?

Often older animals require more extensive veterinary work than younger animals (such as dental work, blood tests, lump removals etc.) so an adoption fee is essential to ensure we can cover the costs of their needs.

What happens if the animal I adopt gets sick?

As part of the adoption package, your new pet has a 7 day health guarantee for shelter related illnesses only. If the animal becomes unwell during this time we will cover all vet bills when the animal is seen by a S.C.A.R approved veterinary clinic only. If the animal has hurt itself by other means, such as jumping off a chair, that is not covered. Please contact us ASAP if your newly adopted pet becomes unwell for a list of S.C.A.R approved veterinary clinics. S.C.A.R cannot cover the costs of any emergency vet treatments if you take your newly adopted animal to a vet clinic other than those that haven been advised to you by S.C.A.R management

What is your refund policy?

There is a 5 day cooling off period. In that time, if you wish to return an animal you will get a 75% refund.

What if my newly adopted SCAR animal doesn't get along with my current pets?

Most animals meeting for the first time will not be the best friends you would hope them to be, human relationships need to be built over time and it is no different in the animal world. Most settling in/teething issues can be avoided with slow and careful introduction of new pets and ongoing training can also help avoid further problems down the track. Our knowledgeable staff can advise you on the best way to introduce your new pets and assist with any initial settling in issues. Our adoptions do come with a cooling off period, but in most cases a new member of the family should be given at least 3 weeks to settle in.

Why do animals need to be temperament tested before coming to S.C.A.R?

As per council regulations, all animals leaving our care must not pose a threat to the community. Each animal is temperament tested by our experienced staff.

Can I pay off the adoption fee via a payment plan?

All adoption fees are required to be paid in full at the time of adoption as we do not have payment plans.

Is there a discount for adopting two animals at the same time?

There is no discount for multiple adoptions; all animals have an individual adoption fee to cover the costs of their care.

What happens if a dog or cat doesn’t find a home?

Our animals ALWAYS find homes as there is no time limit to their length of stay in our care. S.C.A.R will never euthanise a cat or dog unless the animal is severely unwell and suffering or is displaying a temperament which is deemed high risk by our trained animal behaviourist and/or veterinarian.

When I adopt an animal from S.C.A.R do I need to transfer its microchip into our name?

All dogs and cats in our care have a microchip implanted before being adopted, the transfer of ownership is sent to the applicable microchip company for completion by S.C.A.R at the time of adoption. We strongly suggest that you check with the relevant microchip database within a 6 week period after adoption, to ensure the transfer has occurred. We can provide you with the applicable microchip database contact details if needed.

Do I have to register my dog with my council?

Yes, it is a legal requirement as per council regulations to register your animals. You will need to contact your local council for further information.

Is the animal good with pocket pets and/ or livestock?

If we know that an animal is good with pocket pets (rabbits, guinea pigs etc) or livestock we will always let people know via the animal’s adoption profile. However, we do not have pocket pets or livestock at our shelter to test the animals with.

Can I put an animal on hold?

If you have contacted our shelter and have booked in a meeting with a particular animal we will hold onto that animal for the duration of your trip, however we cannot hold an animal longer than this.

Where are your animals from?

All of the animals in our care have either been rescued from a Victorian pound or have been surrendered by the owner for various reasons, such as they can no longer afford the animal, or they have had to move and cannot take the animal with them.

Why do you desex all of your animals?

By law all dogs and cats must be desexed prior to adoption, this minimises the risk of reproduction related issues and unwanted litters.

Can I bring my cat in to meet a dog or cat I am interested in?

No, bringing your current cat into the shelter will only cause unnecessary stress to your cat and will not give a true indication of whether it will get along with the other animal. We do have histories on most of our shelter animals and will be able to let you know which animals have lived with cats in the past which may help you chose the perfect new companion.

Can I bring my own dog to the shelter to meet dogs?

Yes! We encourage that people looking at adopting another dog bring their current pooch along to the meet and greet; this to ensure that both dogs are compatible. However, we do require that your dog is fully vaccinated before the meeting to not only protect our rescue dogs, but your dog as well when entering the shelter environment.

Why do I need to pay to adopt an animal?

Every animal in our care is vet checked, desexed, vaccinated, microchipped and wormed/flea treated. We also regularly have animals that require extra veterinary care (such as dental, orthopaedic or specialist surgeries) that must be provided to ensure the best possible quality of life. S.C.A.R receives generous discounts from the many vet hospitals that we work with, however, our monthly vet bills are always very high, adoption fees help us cover the cost of most of these bills and ensures we can continue caring for other animals in need.