Volunteer Customer Service Officer

WE ARE For rescuing & rehoming.
WE ARE For safe refuge.
WE ARE For affordable vet care.
WE ARE For supporting our community...



Will you join our lifesaving team?

Volunteer Customer Service Officer

  • Volunteer Role
  • Commitment: Regular - less than 6 months
  • Suitable for: Centrelink Volunteers, People with disability, Skilled Volunteers, Young Adults, People aged 18 - 24
  • Located in Craigieburn, VIC
  • Posted January 2024


We Need YOU!

Are you a pet lover with a heart for compassion and a voice for change? We need your help!

At Second Chance Animal Rescue, we're on a mission to keep families and their beloved pets together. Our not for profit Animal Shelter and our Community Animal Hospital are searching for dedicated volunteers to join our customer service team!


Why Volunteer with Us?

✅ Make a Difference: Every call you answer could mean a family stays together.

✅ Create a Supportive Community: Join a team of passionate animal lovers.

✅ Learn and Grow: Gain valuable skills in animal welfare and crisis support.

✅ Spread Love: Give a helping hand to those who need it most.


What You'll Do:

As a volunteer, you'll be the first point of contact for people seeking help. Your responsibilities will include:

  • Answering phone calls and offering a compassionate ear.
  • Providing information on our shelter and veterinary services.
  • Assisting with scheduling appointments for pet care and basic admin.
  • Offering emotional support and guidance to pet owners.


Time Required:
  • Half day or full day shifts available (between the hours of 8am - 5pm).
  • Any day between Monday-Saturday.
  • One shift per week is ideal, fortnightly may also be available.


On Offer:

Flexible Hours:

  • We understand that your time is precious. That's why we offer flexible hours to accommodate your schedule


  • We'll supply on the job Admin and Customer service training (and we have a constant steam of cute animals for you to cuddle while volunteering with us!)




If you'd like to make a difference here at SCAR by volunteering your customer service with us, then we want to hear from you!

Click the Apply Button below, to send us your resume & cover letter today!

We can't wait to hear from you!

Apply Today!

Learn more about our Volunteering Program here.