Practice Manager

Part Time
Craigieburn
Posted February 2024

Who We Are:

Second Chance Animal Rescue (SCAR) is a community-focused animal welfare charity that is committed to achieving our mission to enrich the lives of companion animals by reducing overpopulation, increasing adoptions, and engaging the hearts, hands, and minds of the community.

The SCAR Community Animal Hospital provides low-cost veterinary care to community pets and to the homeless animals within our on-site animal shelter. We run proactive community outreach programs aimed at keeping pets in homes with the owners who love them, including but not limited to mass subsidised cat desexing events, subsidised and very low-cost care to at-risk patients, and emergency boarding. At SCAR, we understand that pets are an integral part of any family, and we ensure we treat every animal that comes through our doors as if they were our own.

About The Role:

We are currently seeking a proactive, confident, and experienced Practice Manager who can manage, support, and help grow our established clinic and inspire confidence in our employees. The Practice Manager will work closely with our veterinary team and CEO to achieve clinical and business success. This opportunity will suit an individual that enjoys contributing to the success of others by sharing their own knowledge and expertise.

Key Responsibilities:

Support the team in executing the day-to-day operations to maximise efficiency and a smooth workflow
Bookkeeping: coordinating accounts, managing budgets and expenses
Administration: correspondence with suppliers, managing stock levels, medical supplies and consumables
Ensuring the overall client experience is excellent
Staffing: rostering, leave entitlements, staff development and HR processes and procedures
Implementation and maintenance of high standards of care
Promoting and upholding SCAR’s vision and values
Leading the team and maintaining a positive workplace culture
Problem-solving and learning from any issues that may arise
Creating and implementing local marketing initiatives
Creating and implementing community pet programs
Work closely with the management team to review and achieve targets

To Be Successful In This Role, You Will Have:

Proven business management and team leadership experience. A Cert IV in Business is desirable but not essential
Excellent verbal and written communication skills
High attention to detail and time management skills with an ability to work to deadlines
Able to delegate to and empower staff
Experience in the Veterinary industry will be highly regarded, but proven ability to ensure an excellent client experience in a previous management role is essential

What's On Offer:

A stable and permanent opportunity
Flexible working hours (school friendly hours also available)
Work/life balance is incredibly important to us
Staff discounts on products and services
Access to our Employee Assistance Program
Being a part of a passionate and dedicated team
Opportunity for you to make your mark and a difference in the lives of those (both animals and people) who need it most